Privacy Policy for Ellie Sax


The event organiser, Ellie Sax, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.

Privacy Policy

Ellie Sax | Official Ticketing Website
Last Updated: 14 October 2026

1. Introduction

At Ellie Sax, we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase tickets, sign up for marketing communications or interact with our services.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For privacy-related enquiries, please contact info@elliesax.com.

2. Information We Collect

We may collect the following information when you use our website or purchase tickets:

  • Personal details: Name, email address, telephone number and billing information.
  • Booking information: Events attended or booked, ticket purchases, booking references and transaction details.
  • Payment information: Payments are securely processed through Ticket Tailor and its payment processing partners. We do not directly store your full payment card details.
  • Marketing preferences: Your preferences regarding receiving promotional emails, event announcements and special offers.
  • Website information: IP address, browser type, device information and website interactions collected through cookies and tracking technologies.

3. How We Use Your Information

We use your personal information to:

  • Process ticket purchases and send booking confirmations.
  • Deliver electronic tickets and manage event attendance.
  • Communicate important event information, including changes, cancellations or updates.
  • Provide customer support and respond to enquiries.
  • Send marketing communications about Ellie Sax events, performances, ticket releases and promotions where permitted by law.
  • Improve our website and customer experience.
  • Measure the effectiveness of our advertising campaigns.
  • Comply with legal and regulatory obligations.

4. Ticket Purchases Through Ticket Tailor

Our ticketing services are provided through Ticket Tailor, a third-party ticketing platform.

When purchasing tickets, you may be required to provide personal information necessary to complete your booking.

Ticket Tailor processes booking information to facilitate ticket purchases, confirmations and event management.

Your information may also be processed by Ticket Tailor's payment partners to complete transactions securely.

For further information, please review Ticket Tailor's Privacy Policy:

https://www.tickettailor.com/privacy-policy/

5. Marketing Communications

We may use your contact information to send you updates about Ellie Sax, including:

  • Upcoming performances and events.
  • New ticket releases and event announcements.
  • Exclusive promotions and special offers.
  • Ellie Sax news and updates.

We will only send marketing communications where permitted under applicable UK data protection and electronic marketing laws.

Where consent is required, we will obtain it before sending marketing communications.

Where the law permits marketing to existing customers without separate consent, we will provide a clear opportunity to opt out when collecting their details and in every subsequent marketing message.

You can unsubscribe at any time by clicking the unsubscribe link in our marketing emails or contacting info@elliesax.com.

Unsubscribing from marketing will not affect essential communications relating to tickets you have purchased.

6. Meta Pixel and Advertising

Our website uses Meta Pixel, a tracking technology provided by Meta Platforms.

Meta Pixel helps us understand how visitors interact with our website and measure the effectiveness of advertising campaigns across Facebook and Instagram.

Information collected through Meta Pixel may include website interactions, pages visited, device information and actions taken on our website.

This information may be used to:

  • Measure advertising campaign performance.
  • Understand website visitor behaviour.
  • Improve advertising relevance.
  • Create advertising audiences for Ellie Sax events and promotions.

Meta Pixel will only be activated where the required cookie and tracking consent has been obtained.

You can manage your cookie preferences through our website's cookie settings.

For further information about Meta's use of personal information, visit:

https://www.facebook.com/privacy/policy/

7. Cookies

Our website uses cookies and similar technologies to support website functionality and improve the visitor experience.

These may include:

Essential Cookies

Necessary for the website and ticketing checkout to function correctly.

Marketing Cookies

Used by Meta Pixel to measure advertising effectiveness and support relevant advertising.

Where required by law, we will obtain your consent before using non-essential cookies or tracking technologies.

You can withdraw or change your cookie consent through the website's cookie settings.

8. Sharing Your Information

We may share relevant personal information with trusted third-party service providers where necessary to operate our website and deliver our services.

These may include:

  • Ticket Tailor, for ticket purchases and event management.
  • Payment processing providers, for secure transactions.
  • Email marketing providers, for Ellie Sax marketing communications.
  • Meta Platforms, for advertising measurement and marketing where consent has been obtained.
  • Website hosting and technical service providers.
  • Relevant authorities where required by law.

We do not sell your personal information to third parties.

We only share information where there is an appropriate legal basis and suitable data protection arrangements are in place.

9. Legal Basis for Processing

Under UK GDPR, we process personal information using the following legal bases:

  • Processing ticket purchases: Performance of a contract.
  • Sending booking confirmations: Performance of a contract.
  • Providing customer support: Contract or legitimate interests.
  • Sending essential event updates: Contract or legitimate interests.
  • Sending marketing communications: Consent or legitimate interests, where applicable and permitted by marketing laws.
  • Meta Pixel advertising tracking: Consent.
  • Website security and fraud prevention: Legitimate interests.
  • Financial and legal record keeping: Legal obligation.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy.

Booking and transaction records may be retained to meet legal, accounting and regulatory requirements.

Marketing information may be retained while you remain subscribed, subject to periodic review.

You can request the removal of your personal information where applicable by contacting info@elliesax.com.

11. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

Ticket purchases and payments are handled through secure third-party providers.

Although we take appropriate precautions, no method of online data transmission or storage is completely secure.

12. International Data Transfers

Some of our third-party service providers, including Meta and certain technology providers, may process personal information outside the United Kingdom.

Where international transfers occur, we take steps to ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.

13. Your Rights

Under UK data protection legislation, you have certain rights regarding your personal information.

These may include the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate information.
  • Request deletion of your information in certain circumstances.
  • Object to certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Request restrictions on how your information is processed.
  • Request transfer of your information where applicable.

To exercise your rights, please contact info@elliesax.com.

We will respond in accordance with applicable data protection legislation, normally within one month.

14. Children's Privacy

Our ticketing website is primarily intended for adults purchasing tickets to Ellie Sax events.

Where tickets are purchased for children, bookings should be completed by a parent, guardian or authorised adult.

We do not knowingly collect personal information directly from children for marketing purposes without appropriate permission where required by law.

15. Third-Party Websites

Our website may contain links to third-party websites, including Ticket Tailor, event venues and social media platforms.

We are not responsible for the privacy practices of these external websites.

We recommend reviewing their respective privacy policies before providing personal information.

16. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology or legal requirements.

Any changes will be published on this page, with the date of the latest revision updated accordingly.

17. Contact

For questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:

Ellie Sax
Email: info@elliesax.com
Website: https://elliesax.com/

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk/